Inbound Customer Service Agent

SWBC

Full-time Monterrey, Nuevo Leon Information and Record Clerks

Posted:

March 02, 2026

Location:

Monterrey, Nuevo Leon, Mexico

Job Description

SWBC is seeking a talented individual to provide customer service support for loan portfolios to financial institutions, insurance agents and borrowers/members by assessing and updating collateral protection insurance (for both auto and mortgage loans) coverage and identifying uninsured loans.
You will enjoy Monday - Friday work hours in a role that is not only a great opportunity to learn a process that benefits yourself and/or others, but you are able to assist customers with their needs, making a positive impact on their experience with SWBC.
Resolves inbound calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans made by borrowers/members, financial institutions and insurance agents by researching, verifying, updating loan insurance information, making outbound calls and documenting the affected account’s history file.
Responsible for meeting or exceeding quality expectations t...
                

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Job Overview

Job Type: Full-time

Location: Monterrey, Mexico

Posted: March 02, 2026

Deadline: April 11, 2026