Inbound Customer Service Executive

Flatworld Solutions (Philippines), Inc. | Full time

Davao City, Philippines | Posted on 02/06/2025

As an Inbound Customer Service Executive at Flatworld Philippines, you will be pivotal in ensuring client satisfaction and fostering loyalty through exceptional service. Your role is crucial in supporting the company’s objectives by efficiently handling customer inquiries, troubleshooting issues, and promoting our services to enhance customer experience and business growth.

What You'll Do

• Handle customer queries, complaints, and requests with utmost professionalism and promptness.
• Guide customers through resolving their problems effectively.
• Manage orders, returns, and exchanges in accordance with company policies.
• Identify customer needs and recommend relevant products and services to boost sales.
• Accurately record customer interactions and resolutions in the CRM system.
• Work alongside various...