Inbound Customer Service Representative

Direct message the job poster from BrightDrop Virtual Assistants, LLC

We are looking for Inbound Customer Service Professionals! In this role, you will be responsible for handling all inbound calls related to service appointments for multiple auto dealerships across the United States. Your primary objective will be to assist customers in scheduling their vehicle maintenance and repair appointments efficiently and professionally.

Responsibilities

• Answer and manage incoming service-related calls, assisting customers with scheduling appointments.
• Maintain a high level of active listening, attention to detail, and multitasking to provide excellent customer interactions.
• Utilize specialized software that integrates dealership policies, scheduling rules, and customer databases to ensure accurate appointment booking.

This role requires strong communication skills, adaptability, and a commitment to ...