Inbound Customer Service Representative

The Customer Service Representative's responsibilities are crucial for maintaining efficient and effective customer service operations

Roles and Responsibilities:

• Booking Acceptance: This includes the initial review and acceptance of customer booking requests, ensuring all necessary information is provided and aligns with our service offerings.
• Vessel Load Planning Acceptance: This involves the subsequent acceptance of the vessel load plan, confirming that the planned loading is consistent with the accepted bookings.
• Booking to Co-loading Vessel: This covers the process of transferring a booking to a co-loading vessel when necessary, ensuring seamless communication and coordination.
• Booking Creation: This encompasses the accurate and timely creation of booking records in our internal systems based on accepted requests.
• Booking Confirmation: This includes the generation and dispatch of booking confirmations to customers, providin...