Inbound Customer Service

• Handling inbound calls and enquiries promptly from customers accurately and professionally.
• Follow up on and resolve customers’ complaints to ensure they are close to being satisfied.
• Follow up on and resolve customers’ complaints to ensure they are close to being satisfied.
• Work closely with team members and leaders to consistently achieve high-quality results and productivity.
• Ensure efficient escalation of priority requests/feedback towards effective resolution.
• Participate in ad hoc projects as required.
• Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
• Perform cross‑selling and upselling activities to achieve KPIs, providing alternate solutions and relevant suggestions to customers.
• Any other duties assigned by the team leader.

Job Requirements:

• Minimum SPM, Diploma or Degree holder with minimum of 1 yea...