Inbound Customer Service VA

We're hiring a highly reliable and articulate
Customer Support Representative
to handle inbound calls from clients and leads. In this role, you'll respond to customer inquiries, manage leads through internal systems, and ensure a smooth and professional caller experience. You must be tech-savvy, calm under pressure, and able to work flexible or shifting schedules.

Key Responsibilities

• Answer inbound calls and communicate with customers using a confident, warm, and professional tone

• Follow structured scripts and record detailed information accurately in the CRM

• Book jobs promptly based on customer needs, especially in urgent or emergency situations

• Adjust tone and pace depending on caller emotions and context

• Demonstrate familiarity with geographic cues and postcode formats to maintain a local-sounding approach

• Coordinate with internal teams when necessary and escalate as ...