Inbound & Outbound Sales Agent

Job Description:

Inbound & Outbound Sales Agent
Location: Somerset West
Employment Type: Full-time

We are looking for a proactive and organised Inbound & Outbound Sales Agent to join our team. This role suits someone who excels in customer communication, enjoys managing both sales and service processes, and thrives in a service-driven environment.

Key Responsibilities

• Handle inbound customer enquiries and provide accurate information on services, contracts, and maintenance.
• Perform outbound sales activities, including contacting customers for contract renewals, upgrades, and service follow-ups.
• Manage warranty expiry notifications and service cover reminders.
• Coordinate maintenance contract renewals and ensure timely outbound follow-up communication.
• Oversee after-service processes, including repairs, installations, and customer updates.
• Re-engage dormant accounts to maximise cus...