Inbound Specialist, MXO Merchant Onboarding & Activations

About the Team

The Inbound Activations Support Phone Team provides onshore live phone support to assist Merchants with their onboarding experience. We ensure all DoorDash Merchants are correctly onboarded and assist throughout the activation process. Once they are live on DoorDash, we provide self-service resources and guidance to provide a positive Merchant experience.

About the Role

The Merchant Activations Escalations Specialist phone team provides timely, empathetic, individualized, full-resolution support for Merchants who call because their activation experience has not gone as planned. These Merchants have unique issues which require individual attention and elevated support. Merchant Activations Escalations Specialists are exceptional communicators with internal & external stakeholders, passion advocates for our Merchants, and skillful problem solvers with a merchant mindset.

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