Inbound Team Lead (Automotive)

About the job Inbound Team Lead (Automotive)

Job Title: Team Leader / Supervisor Inbound Sales Supervisor Car Parts

Employment Type: Full-Time

Department: Sales / Business Development

About the Role:

We are seeking a motivated and experienced Inbound Sales Supervisor to lead and support our sales team handling inbound inquiries for car parts. The ideal candidate will have a strong background in automotive parts sales, excellent leadership skills, and a passion for delivering outstanding customer service.

Key Responsibilities:

• Supervise and mentor a team of inbound sales representatives, ensuring sales targets and KPIs are met.
• Handle escalated customer inquiries, providing expert knowledge on car parts and solutions.
• Monitor daily sales activities, call volumes, and team performance.
• Train and coach staff on product knowledge, sales techniques, and...