Inbound Telesales Customer Service

Job Summary

We are looking for a results-driven and customer-focused Inbound Telesales to manage incoming sales inquiries, convert leads into customers, and deliver an exceptional buying experience. The ideal candidate will have strong communication skills, a persuasive approach, and the ability to understand customer needs quickly.

Key Responsibilities

• Handle inbound sales calls from prospective customers.
• Understand customer needs and recommend suitable products/services.
• Convert incoming inquiries into successful sales.
• Achieve and exceed individual sales targets and KPIs.
• Maintain accurate records of customer interactions in CRM systems.
• Follow up on warm leads and pending inquiries.
• Upsell and cross-sell relevant products or services.
• Address customer questions, objections, and concerns professionally.
• Coordinate with internal teams (operations, support, billing) to ensure smooth o...