Incident Analyst

This job is with Driver and Vehicle Standards Agency , an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About the job

Job summary

Can you communicate clearly with technical and non-technical stakeholders during high-pressure situations?

Do you have knowledge of ITIL Processes and best practice for Incident and Request Management?

Have you used analytical tools or dashboards to spot anomalies, trends, or early signs of potential issues?

As an Incident Analyst, you will play a key role in maintaining the stability and reliability of critical services within the DVSA. You will be responsible for managing and coordinating the response to incidents, ensuring service disruptions are resolved as quickly and effectively as possible, while minimising impact on users and business operations.

Working within a fast-paced operation...