Incident/Crisis Management-Lead Analyst (Americas)

**Description**



**The Role**



**Incident & Crisis Management Support**



+ Support the coordination and facilitation of response activities during operational disruption events

+ Assist with incident communications, stakeholder updates, and response tracking

+ Maintain and update incident management playbooks, procedures, and documentation

+ Participate in post-incident reviews and lessons-learned activities

+ Operational Resilience & Continuity Activities

+ Conduct and support Business Impact Analyses (BIA) and continuity assessments

+ Assist with maintaining and improving Business Continuity / BC-DR plans

+ Support resilience testing initiatives, including tabletop exercises and simulations

+ Contribute to ongoing framework enhancements and process improvements



**Stakeholder Coordination**



+ Partner with business, technolo...