Incident Management Analyst, GOT-IT

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Overview:

Supports the service delivery of the information and technology (IT) services and working with teams within the IT Department together with establishing relationships with staffs within the bank, other entities within the group and external parties/vendors, to provide services with a high degree of commitment and timeliness in meeting established performance standards and user satisfaction.

The incumbent shall ensure that staffs/users benefit from his/her expertise through the services, advices and recommendation. The Incident Management Analyst primary responsibility is to coordinate/record major and significant impact incidents with relevant support team. To also be able to assist IT Service Management in day to day operations. The incumbent must also at all times be helpful, courteous and tactful when dealing with high level profiles. The candidate must be o...