Incident Management Analyst

We are looking for an Incident Management Analyst who will be responsible for managing the lifecycle of incidents to ensure quick restoration of normal service operations and minimize business impact. The Incident Management Analyst will act as a central point of coordination during incidents, working closely with technical teams and stakeholders to ensure timely resolution.

The role involves monitoring incidents, facilitating escalation when required, ensuring proper documentation, and maintaining incident records. The Incident Management Analyst will also contribute to continuous improvement by analyzing incident trends and recommending preventive actions. The ideal candidate will have strong analytical skills, be able to work under pressure, and communicate effectively across teams.

Duties & Responsibilities

• Act as the central point of contact for all major incidents and service disruptions
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