Incident Management and SRE Operations Manager

Role Overview:

We are hiring an experienced SRE leader to manage a global Incident Management team and drive operational excellence for this engagement. The role involves leading teams, handling complex incidents, and improving overall incident response strategy.

Key Responsibilities:

• Lead and mentor a team of SRE engineers (Level 7 ICs)
• Own end-to-end incident management operations across regions
• Establish and drive incident response processes and governance
• Ensure effective 16x7 delivery model across geographies
• Act as escalation point for critical incidents and stakeholder communication
• Drive continuous improvements in MTTM and operational efficiency
• Lead process enhancements, SOP creation, and knowledge transfer planning

Required Skills: