Incident Management - ITIL

Experience: 3–6+ years in IT with Major Incident Management experience

Shift: Rotational (details below)

12 Months contract and renewable

Qualifications & Requirements

Diploma/Degree in Information Systems / Computer Science

Practitioner Certificate in Service Management (desirable)

3+ years’ work experience in IT, with hands‑on Major Incident & Problem Management

Candidates who have only managed incidents within their own team will not be considered

Key Responsibilities

Manage Incident Management functions to ensure quick restoration of systems and services for business entities

Facilitate Service Management efforts to improve ITSM process maturity from an Incident Management perspective

Coordinate strategic planning to enhance IT services, build lasting relationships, and deliver high-quality service that meets or exceeds user expectations