Incident Management & Resolution Specialist

A consulting and technology services company is looking for an Incident Management Analyst in Metro Manila. This role involves managing the lifecycle of incidents, coordinating resolution efforts, and documenting incident details. Candidates should have a Bachelor's degree, 3–5 years of experience in IT incident management, and familiarity with ITSM tools. Strong analytical and communication skills are critical. The position offers a hybrid work setup and is focused on improving service operations.
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