Incident Management Specialist

Your role at Exness:

Responsible for managing incident-related activities such as firefighting, updating the documentation, conducting meetings and providing support of the incident management process. This job includes BAU activities and Incident activities. During an incident it's important to react ASAP and to establish connections between different departments

You will:

Business as Usual (BAU):

• Support the Incident Management process and update Incident Management documentation.
• Research incident statistics, determine trends, and prepare reports.

During an Incident:

• Identify the incident and start the Incident Management process.
• Identify the correct procedures or channels for resolution and monitor resolution activity and progress updates to customers.
• Establish connections between involved teams via Slack, video, and phone calls.

After an Incident:

• Pr...