Incident Manager II - IN ( Night Shift )

Rackspace

Full - Time Gurugram, Haryana Other Management Occupations

Posted:

March 02, 2026

Location:

Gurugram, Haryana, India

Job Description

Shift: Night Shift ( should be flexible to workin 24x7 enviroment )Experience: 8 years of experience in Incident Management, IT service management, or a similar role.Certifications: ITIL Foundation or higher certification is highly desirable but not mandatory
Job Description:
The Incident Manager will be responsible for leading/managing the lifecycle of all high – priority incidents, unplanned interruptions, service degradations, and failures in IT services while minimizing impact on business operations and ensuring service restoration
Ensure incidents are correctly logged, prioritized, categorized, and provide updates on incident status, impacts, resolution progress, and post-incident summaries.
Collaborate and coordinate with technical support teams and relevant business units to ensure efficient incident resolution.
Facilitate war room sessions and incident bridges for critical issues.
Work closely with prob...
                

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Job Overview

Job Type: Full - Time

Location: Gurugram, India

Posted: March 02, 2026

Deadline: April 11, 2026