Incident Manager

Job Description : Problem Manager
Job Responsibilities :
Post-Incident Major Incident Review (MIR) Leadership
Facilitate structured, collaborative reviews after major incidents with global stakeholders, driving a culture of transparency and learning.
Challenge teams to go beyond tactical fixes and develop strategic action plans that address systemic issues and improve long-term reliability.
Document root causes, contributing factors, and agreed action plans to address gap.
Stewardship & Governance
Track and monitor delivery of action plans from MIR sessions.
Hold teams accountable for quality data entry & timely completion of remediation activities.
Escalate risks and delays to leadership when necessary. Influence prioritization of fixes based on business impact and risk.
Assess effectiveness of implemented solutions and propose improvements to strengthen resilience.
Insights & Trend Analysis
Leverage data analytics and visualization tools (Power BI,...