Incident Manager

ComputerTalk is growing at a rapid rate and we are looking for exceptional talent to add to our team. The environment is dynamic, challenging, exciting, and rewarding. We attribute our success to the quality of the staff we bring on board. We have designed, deployed, and supported contact center and Unified Communication solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk is headquartered in Markham, with sites in Montreal and Chicago. We are one of the most successful providers of Cloud Hosted Contact Center and Unified Communication Solutions in Canada. Our suite of products is used in major contact centers globally. With continuous expansion on the horizon we are looking for candidates who are open minded and have a good attitude and aptitude to try new things.

About you:

The Incident Manager is responsible for ensuring a consistent method of incident management is followed; this includes incident classification, escalation paths ...