Incident Manager (Production Support)

You will be part of the production support team, working on the resolution of issues raised by users. As Incident Manager, you will supervise and monitor incidents, lead and facilitate the resolution and closure of incidents conforming to the SLA, engage relevant domain experts for resolution, track the incident throughout its lifecycle, and communicate the status to relevant stakeholders. You will also prepare and document post mortem (with action plans) for major incidents and communicate to relevant stakeholders in a timely manner.

YOUR MISSIONS

• Actively collect necessary information for incident communications and incident reports action plans.
• Analyze information gathered from experts and summarize it in a comprehensive manner.
• Activate crisis meetings and calls when necessary.
• Write detailed incident reports and perform timely communication to stakeholders.
• Write and adhere to incident reports action plans.