Incident Manager Remote in Toronto

Take the lead in incident management by coordinating timely responses with a global team. This remote role focuses on communication, documentation, and resolution for critical incidents.
This Incident Manager position in Toronto, ON, is a four-month contract. It requires three years of experience in incident management within a global enterprise. Key skills include managing P1 and P2 incidents, a strong understanding of ITIL practices, and outstanding communication abilities.
Key Responsibilities:
• Coordinate incident response activities for timely resolutions
• Facilitate communication between teams and stakeholders
• Document and analyze incidents for trend identification
Requirements:
• 3+ years in incident management or IT operations
• Proven experience with critical P1/P2 incidents
• Solid knowledge of ITIL practices
• Excellent communication skills under pressure
• Ability to work effectively across time zones
Embark on a rewarding journey wit...