Incident & Problem Management Lead

About the role

Reporting to the Service Management Leader, the role of Incident and Problem Management Lead will see you take ownership over the end to end management of major business impacting incidents, ensuring that service is restored quickly and within agreed SLA’s. Working in a supportive and high performing team culture, we will leverage your exceptional communication skills when interacting with a wide range of internal and external customers whilst handling Major Incident and Problems including showcasing continuous improvement efficiencies.

We will see you thrive in fast-paced environment juggling a number of activities beyond managing incident and problems, that assist in the overall delivery from the Service Excellence group. Our shift patterns call us outside of normal working hours which you will be used to, however in our team Energise Flexibility plan this is recognised with a number of time in lieu/time off options ensuring our people...