Incident & Problem Management Support

Required Competencies
Technical Skills

• Working knowledge of
  ITIL
  , especially
  Incident Management
  ,
  Problem Management
  , and
  Change/Release processes
  .
• Strong
  troubleshooting
  skills and
  root cause analysis
  capabilities.
• Understanding of
  deployment coordination
  and
  version control practices
  .

Process & Governance

• Experience ensuring
  SLA adherence
  and
  compliance
  in operational activities.
• Proficiency with
  ITSM tools
  (e.g.,
  ServiceNow
  ).
• Awareness of
  Change Management workflows
  and
  risk assessments
  .

Communication & Coordination

• Strong
  follow-up
  and
  escalation management
  skills.
• Ability to provide
  clear status reports
  and
  post-incident summaries
  .

Project Management Skills

• Able to
  plan and execute
  sma...