Job Description
Overview:
This role is crucial for maintaining the integrity of our operations, with a focus on system monitoring functions (70%) and incident management (30%). The ideal candidate will be adept at maintaining focus on a variety of ongoing activities, responding to incidents, conducting thorough investigations, communicating effectively, and collaborating with other teams.
Key Responsibilities:
Monitor & respond to:
Facility alerts/Incidents to include:
High humidity, High Temp, Power Failure/Fluctuations (Facility-Wide)
Infrastructure alerts/alarms to include:
Intrusion Detection Systems (IDS) or Access Control Alerts, Server
Performance or System Failure Alerts, and Network Connectivity Failure
Collaborate as a member of a global team, coordinating handoffs of ongoing issues and ensuring that timely effort is made in post-incident workflows.
Serve as the pri...
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