Incident Response Engineer | REF#288484 (Bogotá)

Incident Response Engineer

As an Incident Response Engineer, you will own the entire incident lifecycle to ensure high system availability and minimal downtime. You will serve as the primary point of contact during production outages, coordinating technical response efforts and driving issues to resolution through clear communication and expert troubleshooting.

What You’ll Do

• Manage the end-to-end incident lifecycle, including detection, triage, mitigation, and resolution of production issues.
• Utilize PagerDuty and monitoring tools to maintain high‑velocity response times and meet established SLOs/SLIs.
• Facilitate blameless post‑mortems to identify root causes and prevent recurrence of critical system failures.
• Develop and maintain comprehensive runbooks and automated response scripts to reduce mean time to recovery (MTTR).
• Partner with SRE and engineering teams to improve system observability and design more resil...