Incident Response Lead

What You’ll Be Doing

Incident Management

• Own and manage the full lifecycle of IT incidents, ensuring rapid resolution and minimal business disruption.
• Act as the primary escalation point for major incidents, driving resolution and maintaining clear stakeholder communication.

Incident Coordination & Communication

• Lead incident bridges during high-impact outages, coordinating technical teams to restore services quickly.
• Provide timely, accurate updates to stakeholders and leadership throughout the incident lifecycle.
• Build strong relationships with business units to instill confidence in the process.
• Communicate status, impact, and resolution timelines effectively to senior leadership.

Root Cause Analysis

• Conduct and document post-incident reviews.
• Partner with Problem Management to identify root causes and implement permanent fixes.

Proce...