Incident Response Lead

Mandatory skills:

- Technically skilled in IIS, monitoring, and alerting tools Datadog

- Power automates(power script), AWS/Azure, ticketing tools like ServiceNow or any tools

- They need to have certification of ITIL or minimum 5 years of ITIL processes followed in their support project, previous exp in 24/7 and 24/5 production L1 support projects

- Analyzing incidents or services, updating resolution notes

- Adaptability to learn new technologies like salesforce

- Excellent communication skills- since they should directly interact with stakeholders

- Experience in managing or handling managed service projects