Incident & Service Delivery Lead

A global IT services firm in Dubai is seeking an experienced Service Manager to define and document processes, manage incidents, and improve service delivery. The ideal candidate has at least 5 years of experience in incident management and holds an ITIL V4 certification. This role requires strong analytical, communication, and organizational skills, as well as the ability to manage high-stress situations effectively. Competitive compensation and opportunities for career growth are offered.
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