Incident/Crisis Management-Lead Analyst (Americas)

WTW

Full time Toronto, Ontario Business Operations Specialists

Posted:

March 03, 2026

Location:

Toronto, Ontario, Canada

Job Description

The Role
Incident & Crisis Management Support
Support the coordination and facilitation of response activities during operational disruption events
Assist with incident communications, stakeholder updates, and response tracking
Maintain and update incident management playbooks, procedures, and documentation
Participate in post-incident reviews and lessons-learned activities
Operational Resilience & Continuity Activities
Conduct and support Business Impact Analyses (BIA) and continuity assessments
Assist with maintaining and improving Business Continuity / BC-DR plans
Support resilience testing initiatives, including tabletop exercises and simulations
Contribute to ongoing framework enhancements and process improvements
Stakeholder Coordination
Partner with business, technology, risk, and compliance teams
Support cross-functional collaboration during exercises and i...
                

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Job Overview

Job Type: Full time

Location: Toronto, Canada

Posted: March 03, 2026

Deadline: April 12, 2026