Incoming Consultant - Portuguese Speaking

INCOMING CONSULTANT - SALES FLOOR

PORTUGUESE SPEAKING

ABOUT THE JOB

A Incoming Consultant is responsible for reviewing and retrieving all incoming orders, requests and queries and validating member information and assigning orders to the relevant teams.

The main role of the ICU Consultant is to verify member details, products and quantities for all new orders received from incoming and update details as required. The role allocates payment received and will contact the member if any discrepancies are picked up, confirming delivery address and liaising with the member as to when it will be dispatched before allocating the order to the correct Processing team.

The main role of the CSI consultant is to receive or retrieve a ticket / query on the Odoo system daily or via the Teams Sales Floor Query Group and ensure no outstanding tickets and queries are left behind. The CSI consultant endeavours to resolve these queries timeously and with a...