Indigo Operations Leader for Customer Experience

Join Indigo as an Operations Leader, where you’ll enhance the customer experience through effective coaching, strategic leadership, and omni-channel solutions. Your expertise will ensure excellence in service.
In this role, you’ll provide guidance to Customer Experience Representatives (CERs) to uphold Indigo’s high standards of customer service. You’ll implement strategies to drive sales performance and ensure that all operational aspects contribute positively to the customer journey. Your leadership will help shape a culture of engagement, learning, and seamless service interactions.
Key Responsibilities:
• Guide CERs in delivering superior customer service
• Oversee execution of sales and operational strategies
• Advocate for customer needs in all processes
• Manage inventory operations and store experiences
• Participate in health and safety initiatives
Requirements:
• 1-2 years in operations or customer service
• Strong leadership and team-building ba...