Informatics Technical Support Specialist

The Role

The individual in this position is responsible for strengthening the Informatics product technical support and address the customers’ requirements on Shimadzu Software Solutions through regional partners and subsidiaries across the APAC region.

Key Responsibilities

1. Primarily responsible for Support and Training Management for Non-India Partners
2. Provide timely and effective Post-Sales Technical Support for Shimadzu Informatics products
3. Respond promptly to Customer and Partner inquiries, aiming to resolve issues within the shortest possible off time
4. Identify and address potential issues proactively
5. Maintain a consistent resolution time for post-sales support cases to ensure customer satisfaction
6. Deliver comprehensive technical training, including material preparation/update on Shimadzu Informatics products to Partners and Customers
7. Develop and demonstrate compre...