Information technology administrator

Service Management Advisor (Managed Services)

Full-time | Healthcare Industry | Salary: $40,000 – $45,000 MXN gross/month

We're looking for a Service Management Advisor to drive service quality, SLA performance, and continuous improvement across our managed services environment.

What You'll Do

Own and monitor SLA & KPI performance Ensure compliance with ITIL processes (Incident, Problem, Change) Identify service gaps and lead continuous improvement initiatives (CSI) Conduct root cause analysis (RCA) and service reviews Partner with stakeholders and clients to optimize service delivery Create and present service performance reports

What You Bring

5+ years in IT Service Management / Managed Services ITIL v3 or v4 certification (Preferred) Experience with Service Now (Must) (Certifications Preferred) Strong analytical and stakeholder management skills Experience in Healthcare (Preferred)

Why Join Us?

High-impact role with visibility to...