Information Technology Administrator

Confidential

Full-time queretaro metropolitan area, queretaro metropolitan area Health and Human Services

Posted:

June 04, 2026

Location:

queretaro metropolitan area, queretaro metropolitan area, Mexico

Job Description

Service Management Advisor (Managed Services) 

  Full-time |   Healthcare Industry |   Salary:  $40,000 – $45,000 MXN gross/month 

We're looking for a Service Management Advisor  to drive service quality, SLA performance, and continuous improvement across our managed services environment. 

  What You’ll Do 
Own and monitor SLA & KPI performance  
Ensure compliance with ITIL processes  (Incident, Problem, Change) 
Identify service gaps and lead continuous improvement initiatives (CSI)  
Conduct root cause analysis (RCA)  and service reviews 
Partner with stakeholders and clients to optimize service delivery  
Create and present service performance reports  

Apply for this Job

Submit your application for the Information Technology Administrator position at Confidential.

Apply Now Save for Later

Job Overview

Job Type: Full-time

Location: queretaro metropolitan area, Mexico

Posted: June 04, 2026

Deadline: July 14, 2026