Job Description
Service Management Advisor (Managed Services) Full‐time | Healthcare Industry | Salary: $40,000 – $45,000 MXN gross/monthWe're looking for a Service Management Advisor to drive service quality, SLA performance, and continuous improvement across our managed services environment.What You'll DoOwn and monitor SLA & KPI performanceEnsure compliance with ITIL processes (Incident, Problem, Change)Identify service gaps and lead continuous improvement initiatives (CSI)Conduct root cause analysis (RCA) and service reviewsPartner with stakeholders and clients to optimize service deliveryCreate and present service performance reportsWhat You Bring5+ years in IT Service Management / Managed ServicesITIL v3 or v4 certification (Preferred)Experience with ServiceNow (Must) (Certifications Preferred)Strong analytical and stakeholder management skillsExperience in Healthcare (Preferred)Why Join UsHigh‐impact role with visibility to leadership and clientsBlend of hands‐on governance + strategic influ...
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