Information Technology Administrator

Confidential

Full-time santiago de querétaro, santiago de querétaro Other-General

Posted:

June 03, 2026

Location:

santiago de querétaro, santiago de querétaro, Mexico

Job Description

Service Management Advisor (Managed Services) We’re looking for a Service Management Advisor  to drive service quality, SLA performance, and continuous improvement across our managed services environment. 
What You’ll Do Own and monitor SLA & KPI performance  
Ensure compliance with ITIL processes  (Incident, Problem, Change) 
Identify service gaps and lead continuous improvement initiatives (CSI)  
Conduct root cause analysis (RCA)  and service reviews 
Partner with stakeholders and clients to optimize service delivery  
Create and present service performance reports  
What You Bring 5+ years in IT Service Management / Managed Services  
ITIL v3 or v4 certification (Preferred)  
Experience with ServiceNow (Must) (Certifications Preferred)  
Strong analytical and stakeholder management ...
                

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Job Overview

Job Type: Full-time

Location: santiago de querétaro, Mexico

Posted: June 03, 2026

Deadline: July 13, 2026