Information Technology Client Services Manager

Role: IT Client Services Manager

Location: Hybrid In Bogota

Type: Contract Role

IT Client Services Manager –Job Description

Abbott is a global healthcare leader dedicated to helping people live more fully at every stage of life. With a diverse portfolio of life-changing technologies across diagnostics, medical devices, nutrition, and branded generic medicines, our 103,000 colleagues serve people in more than 160 countries.

Position Summary:

The IT Client Services Manager is responsible for managing relationships with LATAM internal business areas and IT BRMs, acting as a liaison between final internal users and IT teams. The role ensures efficient delivery of outsourced and internal IT operational services in compliance with SLAs, promotes continuous improvement, and fosters collaboration between internal teams and external providers. It also ensures operational alignment of IT services with corporate goals.

KEY RESPONSIBILITIES