Information Technology Engineer

Job Title: IT Technical Support

Location:
Kuala Lumpur, Malaysia

J

ob Summary

We are looking for an
IT Technical Support
professional to provide first-level and second-level technical assistance to users. The role involves troubleshooting hardware, software, and network-related issues while ensuring timely resolution and a positive user experience.

Key Responsibilitie

• sProvide technical support for desktops, laptops, printers, applications, and operating system
• sTroubleshoot hardware, software, and basic network issue
• sRespond to support requests via ticketing system, email, or phon
• eInstall, configure, and maintain IT equipment and softwar
• eEscalate complex issues to relevant teams when require
• dMaintain accurate documentation of issues, resolutions, and procedure
• sSupport system upgrades, patches, and routine maintenanc
• eEnsure compliance with IT policies, securit...