Information Technology Executive (Based in Pune)

Operation

• Provide level 1-2 technical support for day-to-day, inclusive application supports.
• Coordination & Liaising with external vendors.
• Identify, track and solve application problems raised via dedicated incident management tool.
• Progressive maintain and built knowledge base documentation for technical troubleshooting and best practices.
• Handles hardware and software inventory.
• Any other IT support and projects.

Application

• ERPs administration.
• Ensure data (i.e. spares, jobs, class, inventory, location are accurately built, mapped and maintained in the PMS.
• Monitor and review job frequencies, overdue jobs and defects jobs on a routine basis.
• Ensure that business requirements are documented.
• Perform functional test on product and coordinate User Acceptance Test with business users

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