Information Technology Help Desk

Job Title:
IT Help Desk

Location:
Bogota, Colombia (candidates must be based in Bogota)

Work Mode:
100% Remote

Employment Type:
Independent Contractor (hourly pay, no benefits, and you're responsible for your own taxes)

Contract Duration:
12 Month

Work Hours:
40 Hours Per Week

Work Schedule:

• Working days:
Sunday, Wednesday, Thursday, Friday, and Saturday

• Days off:
Monday and Tuesday

• Shift timing:
11:00 AM – 8:00 PM (COT)

Responsibilities:

• Deliver prompt, courteous, and efficient customer service, ensuring exceptional customer experience for every client through phone calls, chats, and email.
• Responding to tickets in an efficient amount of time and escalating tickets to other IT teams when necessary.
• Utilize a variety of communications tools and methods to guide users through the troubleshooting process. (i.e. Microsoft Teams, ServiceNow, Ci...