Information Technology Service Delivery Lead

Schneider Electric is seeking a highly skilled Senior Service Leader to oversee and continuously improve the delivery of global Security Services covering Endpoint Security, Network Security, and Cloud Security.

The Senior Service Leader will not directly manage people but will act as the Service Manager / Service Owner , responsible for the performance, quality, reporting, governance, and continuous improvement of the services delivered by the Security Operators team for a target population within Schneider Electric: R&D.

The security services cover topics such as Antimalware, EDR, encryption, local admin privilege management, firewall rules, VPN issues, proxy exceptions, and various cloud security‐related domains.

The role requires strong service management skills, excellent communication, a proactive mindset, and strong proficiency in dashboards, KPIs, and SLA reporting.

Key Responsibilities:

• Ensure the delivery of high‐quality, customer‐fo...