Information Technology Service Delivery Manager

Position:
IT Service Delivery Manager – BFSI (multi country delivery)

Location:
Cape Town. South Africa

Job Type
: Permanent

Role Overview

The IT Service Delivery Manager (IT SDM) is accountable for end‑to‑end IT Service Delivery for a large, regulated Banking, Financial Services, and Insurance (BFSI) client, with services delivered by Teleperformance across multiple countries and regions. The role acts as the single point of accountability for service performance, operational resilience, major incident management, and continuous service improvement across all in‑scope geographies.

Key Responsibilities

• Own the global IT service delivery relationship for the assigned BTFSI client across all Teleperformance delivery locations.
• Act as the primary IT escalation and governance interface between the client and Teleperformance.
• Lead and govern Major Incident Management (MIM) activities across regions.
• Ensure...