Information Technology Service Desk

Job Title:
Service Desk Analyst 1

Job Type:
Full-Time

Job location:
Remote (Klang Valley or other cities in West Malaysia)

Compensation Rate:
RM 2,500 per month (Gross)

Overview

Under direct supervision, the Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised time frames.

Responsibilities

• Facilitate Service Desk incident response/resolution and service request fulfilment services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact.
• Troubleshoot issues to resolution or escalates to appropriate teams or vendors when necessary.
• Document all reported issues, troubleshooting steps and resolutions in the incident management system.
• Provid...