Information Technology Service Desk Manager

Tata Consultancy Services

Full-time Taguig, National Capital Region other-general

Posted:

June 05, 2026

Location:

Taguig, National Capital Region, Philippines

Job Description

                    Candidate should have minimum of 17+ yrs. experience
Should have Global Service Desk domain experience managing a team of 200+ FTE across multiple geo’s
Comfortable with working in night shifts as per business requirement
Knowledge on Service Desk metrics , SLA’s & KPI’s
Experience in performing client facing role and maintain high level of customer satisfaction
Exposure to project financial management, top line, bottom line, margins, levers to improve margins
Acting as the bridge between client and operational delivery teams
Excellent communication around issues and opportunities - get things done, make things happen
Stakeholder Management - Collaborating with Client & Internal senior leaders on account management and growth
Service Reporting and sponsoring service delivery meetings
Should have knowledge on Transformation & Identifying Service Improvement opportunities & current market trends
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Job Overview

Job Type: Full-time

Location: Taguig, Philippines

Posted: June 05, 2026

Deadline: July 15, 2026