Information Technology Service Desk

Job Title: IT Service Desk (Mandarin Speaking)

Language: Mandarin

Location: Changi Business Park, Singapore

Employment: Fixed Term Contract (Till Dec 2026)

Responsibilities:

• Handle incoming calls and service requests.
• Provide Level 1 IT support and resolve basic technical issues.
• Log and track incidents in ticketing system.
• Support applications related to APIs, MFT, and host-to-host.
• Escalate complex issues when required.

Requirements:

• Experience in IT Service Desk environment (mandatory).
• Exposure to APIs, MFT, or host-to-host preferred.
• Strong customer service and communication skills.
• Fluent in English & Japanese (read, write, speak).