Information Technology Services Specialist

Location: Onsite/Field (user pickup & delivery) + Warehouse

Employment Type: Freelance (long-term Part-Time contract)

Role Objective

Provide end-to-end IT hardware lifecycle services; imaging, secure logistics, diagnostics, repairs, storage, and certified data wiping for the client’s workforce laptops. Ensure every touchpoint is secure, documented, and SLA-driven.

Key Responsibilities

1) Imaging & Build (Windows 11) + Hash Generation (to be guided)

• Perform clean Windows 10 installations on designated laptops using the client’s golden image/build guide.
• Wipe returned laptops with Blancco (license/software provided by client).
• Escalate non-erasable drives (faulty/encrypted/locked) for client approval of destruction or advanced handling.

3) User Laptop Pickup (Chain of Custody)

Schedule collections with end-users; verify identity and device details against the pickup ticket.