Information Technology Specialist

• Provide day-to-day IT support to employees (hardware, software, network & user access issues)
• Manage user lifecycle: onboarding, offboarding, account provisioning & permissions
• Handle incidents, escalations & root-cause analysis; coordinate with vendors where needed
• Assist in system rollouts, upgrades, migrations & internal IT projects
• Maintain IT asset inventory & software license compliance
• Support connectivity (LAN/WiFi/VPN) and collaboration tools
• Conduct basic user training & security awareness sessions

Qualifications

• 8+ years experience in IT support / service desk functions, including exposure to coordinating or delivering IT initiatives (e.g., rollouts, upgrades, migrations), ideally within a high-volume or financial services environment.
• Hands-on with Microsoft 365 ecosystem: Outlook, Teams, SharePoint & OneDrive.
• Experience administering Azure AD / Entra ID (user acc...