Information Technology Specialist

Summary The position is located in the End User Operations, Office of Information and Technology (OI&T). The primary duties and responsibilities include resolving customer related software and hardware problems In accordance with established policies and procedures. Responsibilities OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans. OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology. Major Duties: Diagnoses and resolves problems in response to IT reported incidents. Manages the movement and installation of IT equipment to assure coordination of IT support and customer service. Documents and provides feedback on trends associated with customer support, including viable recommendations for improvement. Provides support for technology endpoints (personal computers, laptops...